FAQs

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check-out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal). 

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, China, India, etc. 

Our global suppliers provide tracking numbers and we offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 6-25 business days to arrive. Please do not panic if it does not show up immediately, it's on its way. 

We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping page.

WHAT IF I NEED SOMETHING?

No worries! Contact us and we'll guide you through the process to send the item back.

CAN I CANCEL AN ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

Customer Service

Customer service is at forefront of our business. We are not happy unless you are.

Delivery Insurance

We send all orders with insured delivery. You will always receive a refund or replacement for lost goods.

Innovative Design

We are aiming to be the best brand out there. We strive for the highest quality.